generasi Privacy Policy

This page describes what we collect when you use generasi and how we keep that data protected. We at generasi operate an online gaming and sportsbook platform available where local law permits. When you register, deposit, place bets on Liga 1 or Champions League, access our live baccarat tables, or withdraw funds via DANA or e-wallet virtual account, we collect and process your personal information according to this policy.

Our approach to privacy on generasi centres on transparency, security, and minimal collection. We do not sell your data to advertisers or marketing firms. We share information only with payment processors (for deposits and withdrawals), compliance teams (for fraud and anti-money-laundering checks), and regulatory bodies (when required by law). Your data is encrypted in transit and at rest on our servers.

We respect your rights under data protection law. You can request access to your data, correct inaccurate information, request deletion, or export your records. This policy outlines your choices and how to exercise them.

What Data We Collect on generasi

We collect data in three categories on generasi: identity, behavioural, and transactional. For identity, we require your full name, date of birth, email address, mobile phone number, and home address during registration and KYC verification. We also collect a scanned copy of your government-issued ID (KTP or passport) for identity confirmation. This data is mandatory to comply with anti-money-laundering regulations and to prevent account fraud.

Behavioural data on generasi includes which games you access (Liga 1 betting, baccarat, Aviator slots), how long you play, your account login timestamps, and which payment methods you use. We track this information to detect unusual activity, personalise your dashboard, and improve our game offerings. Transactional data includes every deposit and withdrawal amount, the payment method used, the date and time, and the final settlement status. This data is kept for regulatory reporting and dispute resolution.

We collect technical data on generasi: your IP address, browser type, device model (Android or iOS), operating system, and cookie identifiers. This helps us detect login attempts from unusual locations, diagnose platform issues, and secure your account against unauthorised access.

Note: We do not collect data about your personal income, credit score, or financial health outside generasi. We do not use your data to make automated decisions about your account eligibility—all decisions are reviewed by our compliance team.

When you contact our support team on generasi via email or in-app chat, we retain a copy of your message and our response. This allows us to resolve disputes, answer follow-up questions, and improve our support quality. You can request deletion of support communications after one year.

How we use your generasi data

We use your identity data to verify your account, process your deposits and withdrawals, and comply with regulatory obligations. Your behavioural data helps us detect fraud, personalise your experience, and maintain service stability. Transactional data is used for settlement, dispute resolution, and reporting to financial regulators.

We may use your data to contact you about account security alerts, payment issues, or changes to our service. We send these messages via email or SMS to the phone number you provide on generasi. You can opt out of marketing emails but cannot opt out of security notifications—these are essential to protect your account.

Data Protection, Third Parties, and Your Rights on generasi

Our generasi servers encrypt all data using industry-standard TLS protocols. Passwords are hashed (never stored in plain text) before they reach our database. Payment card details and virtual account numbers are tokenised—we do not store full card numbers, only a secure reference token that our payment processor maintains. Two-factor authentication codes are generated on your phone, not transmitted or stored on generasi servers.

We share your data with third parties only when necessary. Payment processors like DANA, e-wallet, and mobile banking receive your name, account number, and transaction amount to execute deposits and withdrawals. Our identity-verification partner receives a scanned copy of your ID and your personal details to confirm your identity. Regulatory bodies (if required by court order or anti-money-laundering investigation) may request access to your account data. We do not share your data with any other third party.

Our generasi servers may sit outside your jurisdiction. Data processing may occur in multiple countries where we maintain infrastructure. By using generasi, you consent to this cross-border transfer. We apply the same security and privacy standards to data regardless of its physical location.

Data retention on generasi: We retain your identity and KYC data for the life of your account plus five years for regulatory compliance. Transactional records are kept for seven years. You can request deletion of your account and associated data at any time; we will anonymise or delete records within 30 days.
Cookies on generasi: We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use tracking cookies or third-party analytics that share data with external services. You can disable cookies in your browser, but this may limit generasi functionality.
Your rights on generasi: You have the right to access, correct, delete, and export your personal data from generasi. You may request these actions by contacting our support team. Some data may be retained for regulatory compliance; we will explain any restrictions when you make your request.

If you believe we have misused your data or violated this policy, you can lodge a complaint with our compliance team or a data protection authority in your jurisdiction. We will investigate and respond within 30 days. If you are in Jakarta, Bandung, Surabaya, or Medan and have concerns about your privacy on generasi, our local support team can assist you.

Contact us about your generasi privacy

To request data access, request deletion, report a privacy concern, or exercise any of your rights on generasi, contact our compliance team via the email address listed on our support pageWe respond to all privacy requests within 14 days. You can also request deletion of your entire generasi account; we will process this within 30 days and anonymise all associated data.

This privacy policy applies to all services on generasi: football betting on Liga 1, Piala AFF, and Champions League; live baccarat and other dealer tables; slot games including Aviator and Sweet Bonanza; and esports betting. All payment methods (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and others) are covered by this policy.

We update this privacy policy periodically to reflect changes in our data practices or regulatory requirements. We will notify you of material changes via email. Your continued use of generasi after an update constitutes acceptance of the revised policy. This policy was last updated in May 2026.