generasiTerms of Use

When you open a generasi account, you agree to these terms. Our platform operates in jurisdictions where online wagering is permitted by law. By registering on generasi, you confirm that you are of legal age in your jurisdiction, that you reside in a region where our services are available, and that you accept our account conditions, withdrawal rules, and dispute-resolution procedures.

generasi accounts are personal and non-transferable. You are solely responsible for maintaining confidentiality of your password and two-factor authentication codes. Any activity on your generasi account using your credentials is your responsibility. We do not reverse transactions after they settle, and we enforce identity verification (KYC) before deposits and withdrawals to protect against fraud and money laundering.

This page sets out the key terms under which you use generasi. If you have questions about any condition, contact our support team before registering.

Account Opening and Jurisdiction on generasi

We require all generasi users to complete email and phone verification, then provide government-issued identity (KTP or passport) for KYC approval before they can deposit. Your verified name must match the name on your payment method—DANA, e-wallet, mobile banking, local payment virtual account, or other Indonesian bank or e-wallet. Mismatches trigger additional review and may delay deposits or withdrawals.

generasi services are available only where local law permits. We do not offer our platform in jurisdictions where online gambling is prohibited. You are responsible for verifying that your access to generasi complies with local regulations. If you relocate to a restricted jurisdiction, your account access may be suspended or closed. We enforce these restrictions to maintain legal compliance in all regions where we operate.

• You must be of legal age in your jurisdiction (typically ) to open a generasi account.
• You must reside in a location where our services are legally available.
• You must not use generasi if prohibited by your local law.
• generasi reserves the right to close accounts that violate jurisdiction restrictions or legal requirements.

During holidays—Idul Fitri, Idul Adha, Imlek—some payment processors on generasi may experience delays. KYC verification and withdrawals may take longer during these periods. We recommend users plan deposits and withdrawals outside holiday windows when possible.

Our generasi deposit and withdrawal policy

All deposits and withdrawals on generasi use the payment method you verified during KYC. We process e-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment) instantly. Virtual accounts (e-wallet, mobile banking, local payment, online payment) settle within one business day. e-wallet transfers depend on your bank's processing speed, typically one to three hours.

Withdrawals on generasi return to the original payment method used for deposit. We verify your identity a second time before processing any withdrawal to prevent unauthorized transfers. Withdrawals to e-wallets typically complete within one to three hours once approved. Virtual account withdrawals may take one business day. We do not process withdrawals on weekends or public holidays; requests made during those times are queued for the next business day.

We reserve the right to hold suspicious withdrawals pending fraud review. If your withdrawal is flagged, we will contact you for additional verification before releasing funds. We do not reverse completed withdrawals; once funds leave your generasi account and reach your bank or e-wallet, that transaction is final.

Gameplay, Settlement, and Our generasi Rules

When you place a bet on Liga 1, Piala AFF, or Champions League through generasi, your odds lock in at bet confirmation. We settle football bets against official league data from the Indonesian Football Association, ASEAN Football Federation, or UEFA. If a match is abandoned or postponed without a rescheduling date, all generasi bets on that match are voided and stakes refunded to your account.

On generasi live-dealer tables—baccaratblackjack, roulette—payouts are calculated by our certified gaming system and credited instantly. Each hand or spin is independent and governed by a certified random number generator (RNG). generasi does not offer bonus cash or promotional credits; any special offer is time-limited and subject to full terms disclosed at the time of offer.

Esports betting on generasi covers Mobile Legends, Free Fire, and PUBG Mobile tournaments. We settle esports bets using official tournament data from event organisers. In case of a rule dispute or match cancellation, our support team will assess the situation and apply standard industry practice. Esports bets are non-negotiable once the match begins; we do not offer refunds or partial settlements on subjective outcomes.

Bet settlement on generasi

Football bets settle within one hour of match conclusion. Live bets placed after kickoff may settle with additional delay. We do not revise settled bets.

Odds movement

Your generasi odds lock in at bet confirmation. We do not honour withdrawal or cancellation requests after confirmation. Once placed, your bet cannot be modified.

Account balance

Your generasi balance includes deposits, wins, and losses. You can withdraw available balance at any time, subject to our KYC and payment-method verification.

Account closure

You may request account closure by contacting our support team. We will process refund of any remaining balance to your original payment method.

Data protection and security on generasi

generasi encrypts all personal data and payment information using industry-standard TLS security. Your KYC documents, identity details, and transaction history are stored on secure servers accessible only to authorised staff. We do not sell or share your data with third parties except as required by law enforcement or regulatory agencies.

We recommend enabling two-factor authentication (2FA) on your generasi account. 2FA requires a phone code in addition to your password, protecting against unauthorized login attempts. You can manage 2FA settings in your account security panel.

If you suspect unauthorized access to your generasi account, change your password immediately and contact our support team. We will review your account activity and can disable suspicious logins or reset your credentials.

Dispute resolution and our generasi commitment

If you believe an error has occurred on generasi—a missing deposit, a miscalculated payout, a game malfunction—contact our support team within 30 days with your account email and bet reference number. We will investigate and provide a written response. If you remain unsatisfied, you may escalate your dispute to our compliance officer for further review.

generasi does not offer refunds on settled bets or completed withdrawals. Once a transaction is confirmed and final, it cannot be reversed. Our terms are governed by the laws of the jurisdictions where we operate. Any disputes arising from your use of generasi are subject to binding resolution under those applicable laws.

• generasi reserves the right to suspend or close any account that violates these terms, engages in fraud, or violates applicable law.
• We are not liable for service interruptions due to technical failure, maintenance, or force majeure events.
• All odds and payouts are final once settled by our system.
• Your use of generasi is at your own risk; we are not responsible for decisions you make based on our odds or game offerings.

By using generasi, you acknowledge that you have read these terms, understand them, and agree to be bound by them. If you do not agree with any condition, do not open an account or cease use of our platform immediately.